Refund policy

We take immense pride in delivering top-quality products to our customers worldwide. Our commitment to rigorous quality checks ensures that each item surpasses industry standards before reaching your hands. If, for any reason, you wish to return items, we want to make this process as easy and smooth as possible. Kindly take a moment to review the following information.

Please initiate a cancellation request within 2 hours of placing your order. To do so, log in to your account, go to My Orders, select the relevant order, and click "View Order" to cancel an item or the entire order. Don't forget to specify the reason for cancellation.

Guest users can request cancellations by sending an email to info@sareebuta.com, but the request should be made within 2 hours of placing the order.

In case of circumstances beyond our control leading to order cancellation, rest assured that a full refund will be issued, and neither party will incur any liability.

We accept returns only in the following cases:

• The product is damaged
• The product is defective
• The product received is significantly different from what is displayed on our website

All return requests must be initiated within 48 hours of delivery by emailing us at info@sareebuta.com.
Requests made via WhatsApp, SMS, or phone calls will not be accepted under any circumstances.

Please ensure that your email includes:

• Order Number
• Clear images of the product
• A detailed description of the issue

This will help us review and process your request efficiently.

Once your return is approved, the product must be shipped back to our warehouse address within 2 working days. Please note that return shipping costs are to be borne by the customer and are not covered by the company.

For international orders (outside India), customs duty, import duty, and taxes are non-refundable under any circumstances. In the event of a return or cancellation (where applicable), only the product value will be refunded in the form of store credits. Shipping charges and customs-related fees will not be refunded.

No Refund, Exchange Only Policy

• We offer refunds in form of store credits only.
• Store credit will be issued for the value of the returned items.
• Store credit does not expire and can be used for any future purchase.
• Store credit will be added to your account within 7 days of receiving the return at our warehouse (WH).

If a product requires a return, please ensure it is returned in its original condition, including all labels, tags, and packaging. Returned products must be unworn, unused, and unwashed. Products with perfumes or body odor are considered used and are not eligible for return or exchange.

Our products are dispatched after careful consideration. However, we acknowledge that shipping may affect product ironing. Unfortunately, we cannot be responsible for any issues arising during shipping.

Majority of our items are hand-embroidered and, therefore, fragile in their usage. Beading/sequence displacement may occur due to the nature of the work. We encourage you to wear these garments with care.

Certain items such as custom-made orders, altered items, stitched clothing, plus-size items , special delivery orders, men's wear, kid's wear, Sarees stitched with Custom Blouse or petticoat, Lehenga Cholis if the blouse/choli or lehenga has been custom stitched and accessories are not eligible for return or exchange.